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How one reverse mortgage servicer is utilizing AI

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How one reverse mortgage servicer is utilizing AI

[National Mortgage News]

A recent interview between National Mortgage News’ technology reporter and Celink’s Chief Information Officer reveals how AI is being utilized in the servicing of reverse mortgage loans. Here are a few notable excerpts…


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As a prominent commentator and Editor in Chief at, Shannon Hicks has played a pivotal role in reshaping the conversation around reverse mortgages. His unique perspectives and deep understanding of the industry have not only educated countless readers but has also contributed to introducing practical strategies utilizing housing wealth with a reverse mortgage.
Shannon’s journey into the world of reverse mortgages began in 2002 as an originator and his prior work in the financial services industry. Shannon has been covering reverse mortgage news stories since 2008 when he launched the podcast HECMWorld Weekly. Later, in 2010 he began producing the weekly video series The Industry Leader Update and Friday’s Food for Thought.
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1 Comment

  1. While the so called Oracle may have predicted what happened a decade and a half ago, what she is predicting now is very different. The period of the Great Recession was brought on by the misgrading of MBSs by the Big Three rating agencies, S&P, Moody’s, and Fitch.

    Today the problem is high interest rates and stubbornly high home prices resulting in small inventories of homes for sale in the vast majority of MSAs. Common sense asks who wants to move if their fixed mortgage interest rate will be (in most cases) more than twice the interest rate on their current mortgage. In 2008, we were being told that baby boomers had much fewer problems with mortgages than their elders. Yet in the last five fiscal years we have seen the worst and second worst fiscal years for HECM endorsements in the last two decades.

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