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Mutual of Omaha works with Estate Planning Company ePic


Geoffrey Wallace
Mutual of Omaha Mortgage
(415) 729-5331
Sept. 12, 2023



Mutual of Omaha Mortgage Announces New Strategic Relationship with
Estate Planning Company to Grow Reverse Mortgage Business

SAN DIEGO, CA — Mutual of Omaha Mortgage announced a new strategic relationship with estate planning company ePIC Services Company with the goal of fueling growth in its reverse mortgage business.

The new alliance will allow the two companies to serve the same client base with complementary products. EPIC Services Company offers estate planning services directly to consumers and indirectly through financial advisors. The company provides services including creating a trust, establishing a power of attorney, and setting up health care directives through its electronic platform.

“In the reverse mortgage industry, it’s not uncommon to work with customers who don’t have a trust or power of attorney set up, which can be the source of a lot of stress when it comes time to make important decisions,” said Geoffrey Wallace, Mutual of Omaha Mortgage Director of Strategic Business.

There are a lot of seniors and financial advisors who don’t know how a reverse mortgage can benefit individuals in retirement.

“The ability for two companies to provide symbiotic services to baby boomers through multiple channels is part of our overall strategic planning vision,” Wallace said. “This will allow us to expand education on the uses of reverse mortgage products as part of a comprehensive retirement plan for baby boomers.”

The new strategic relationship will allow the two companies to work on joint marketing projects together.

“Our new relationship with ePIC Services Company reinforces our commitment to serving the evolving needs of the baby boomer generation,” said Chris Kargacos, Mutual of Omaha Mortgage Executive Vice President of Sales. “Together with ePIC, we aim to empower our clients with the knowledge and resources they need to make informed decisions about their financial future.”

“We are honored to be in this new strategic relationship with Mutual of Omaha Mortgage,” said Carter Wilcoxson, CEO of ePIC Services Company. “Our team is excited to collaborate with Mutual of Omaha Mortgage’s loan officers to provide their clients with our estate and legacy planning solutions. We will create a streamlined, elevated and efficient client experience for those households that need this necessary planning done the right way.”

For more information about this strategic relationship, please contact Geoffrey Wallace at (415) 729-5331 or, or Carter Wilcoxson at 602-690-5952 or

If you would like more information about these recent changes, please contact Honeyleen Gonzales at 619-794-1821 or

About Mutual of Omaha Mortgage

A subsidiary of Mutual of Omaha, Mutual of Omaha Mortgage offers a variety of home financing and refinancing options as well as industry-leading reverse mortgage products to help its customers through life’s transitions. For more information about Mutual of Omaha Mortgage, visit

About Mutual of Omaha 

Founded in 1909, Mutual of Omaha is a highly-rated, Fortune 400 organization offering a variety of insurance and financial products for individuals, businesses, and groups throughout the United States. As a mutual company, Mutual of Omaha is owned by its policyholders and committed to providing outstanding service to its customers. For more information about Mutual of Omaha, visit

About ePIC Services Company

Founded in 2017, ePIC Services Company is a leading technology provider of first-class asset protection services and end-to-end estate planning solutions. While EPIC directly brings traditional estate planning services and support structures to consumers in a fully digital and virtual format, they emphasize collaboratively working with independent Financial Advisors, CPAs, and Enrolled Agents.



Editor in Chief:
As a prominent commentator and Editor in Chief at, Shannon Hicks has played a pivotal role in reshaping the conversation around reverse mortgages. His unique perspectives and deep understanding of the industry have not only educated countless readers but has also contributed to introducing practical strategies utilizing housing wealth with a reverse mortgage.
Shannon’s journey into the world of reverse mortgages began in 2002 as an originator and his prior work in the financial services industry. Shannon has been covering reverse mortgage news stories since 2008 when he launched the podcast HECMWorld Weekly. Later, in 2010 he began producing the weekly video series The Industry Leader Update and Friday’s Food for Thought.
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1 Comment

  1. It is odd that the highest level of management at MOOM, especially of its reverse mortgage group, did not express any opinion on this new alliance.

    The outlook for reverse mortgage originations during fiscal 2024 is weak, especially with the loss of both AAG and RMF. Over the last decade we have seen many attempted alliances that promised to boost reverse mortgage origination volume with minimal results. Will this alliance turn out to be any different?

    This fiscal year, ending September 30, 2023, will have the second lowest HECM endorsement volume since September 30, 2003 (20 years ago at the end of this month). Only the HECM endorsement volume for fiscal year 2019 was worse. Yes, higher expected rates have hurt but the biggest problem remains the lowering of both PLFs and the expected rate floor used in determining PLFs by FHA starting on 10/2/2017. While the restructuring of FHA MIP probably has also depressed reverse mortgage originations, these changes were not nearly as detrimental as those impacting PLFs.

    We have heard a lot of things about how HUD was considering helping the industry such as the rather questionable reintroduction of HECM Savers but if any of those changes were going to take place in fiscal 2024, it is now past the normal time that HUD would have announced them. Perhaps the best change the industry gets this year is found in ML 2023-10, titled “Modifications to the Home Equity Conversion Mortgage (HECM) Assignment Claim Type 22 (CT-22) Submission Criteria and Documentation Requirements.” But will that ML even marginally help increase HECM endorsement volume during fiscal 2024? It hardly seems like it. Some ask: “Is this the best NRMLA can do to increase HECM endorsement volume next year?”

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