[vimeo id=”161996762″ width=”625″ height=”352″]
Whether it is in the course of originating reverse mortgages or personally we all encounter problems. I’ll be honest, I’m not a big fan of problems but they seem to still like me. Problems are instructive. How we deal with problems reflects on who we are.
Problems come in all shapes and sizes: problem conditions with a loan, a borrower angry with their appraised value, unmet expectations or an argument with our spouse. How we deal with our problems not only reveals our character strengths and weaknesses but also determines our level of success.
Here are some common ways we can deal with problems that are revealing.
To blame is to shift responsibility to another. Finger pointing may be cathartic but never produces positive results. At its core blame is manipulation, not a trait anyone wants to have attributed to them. How often can we say ‘my bad’ or ‘I am sorry’?
Leaders don’t just work, good leaders do the hard thing. Accepting responsibility for a problem shows leadership, confidence and honesty. Mature leaders..
Download a transcript of this episode here.
Looking for more reverse mortgage news, commentary and technology? Visit ReverseFocus.com today.