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Don’t Argue: Ask Questions

Don’t Argue: Ask Questions

Shannon Hicks July 28, 2017 5

Asking questions, not arguing, is how to win over opponents This week I learned an important lesson while trying a new approach&#

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But Do They Trust You?

But Do They Trust You?

Shannon Hicks July 21, 2017 3

Trust is built. Here’s how to keep it Trust. How do you earn it and what telltale signs do your potential borrowers look for? Too often HECM professionals can fixate on education and persuasion

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Stay Focused

Stay Focused

Shannon Hicks June 22, 2017 0

Always stay focused on what your goals with a prospective borrower What’s your focus when you’re on the phone with a prospective borrower? What’s your goal when you meet in the home? How about

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Walking into the Lion’s Den

Walking into the Lion’s Den

Shannon Hicks June 16, 2017 0

Winning over those who already oppose the reverse mortgage There may be times when meeting with the adult children of a potential borrower or with a group of skeptical financial planners feels like walking

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The Hallmarks of Success

The Hallmarks of Success

Shannon Hicks June 2, 2017 0

Do you have these traits of success? Not playing the ‘blame game’ Being consistent Being an influencer Seeking advice

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How Are Your Communication Skills?

How Are Your Communication Skills?

Shannon Hicks May 26, 2017 0

Can you stand to improve your communication skillset? Now may be the time to brush up on these communication skills Empathy Active listening Body language Acknowledging others Your 30-second pitch Inspiring others Owning your

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Mental Shifts to Get Out of a Rut

Mental Shifts to Get Out of a Rut

Shannon Hicks May 19, 2017 0

Practical changes to get out of a rut Practical tips to mix things up for greater efficiency. Changing call-back times Moving out of under-performing target markets Why you should avoid checking your email first

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When Saying No is Your Best Option

When Saying No is Your Best Option

Shannon Hicks May 5, 2017 0

Wht saying NO will help you and your prospective borrowers Here are two specific instances when saying ‘no’ is your best choice as a reverse mortgage professional

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