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When They’re Ticked Off

When They’re Ticked Off

Shannon Hicks March 3, 2017 1

6 keys to win back angry customers It happens, or as a bumper sticker says… Despite your efforts, systems and organization it will happen- your clients will get ticked off- at you! It’s a

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Dealing with Adult Children

Dealing with Adult Children

Shannon Hicks February 23, 2017 1

Try this strategy the next time adult children are at the appointment Adult children. There are many times when they should and can be at their parent’s reverse mortgage appointment. How do you approach

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I Pledge Allegiance to the Grind

I Pledge Allegiance to the Grind

Shannon Hicks February 17, 2017 3

Dealing with and overcoming the daily grind “I pledge allegiance to the grind, and to the exhaustion for which it stands. One professional, over worked, with burnout and frustration for all.” A recent blog

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Questions you should be asking

Questions you should be asking

Shannon Hicks October 14, 2016 0

Here’s why some qualified prospects are saying ‘no’ When you meet with a prospective reverse mortgage borrower what do you want? Facts, figures, account balances? Or in addition to the necessary information you must

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How’s Your Foundation?

How’s Your Foundation?

Shannon Hicks September 30, 2016 0

This last weekend I learned a valuable lesson about the importance of foundations. My wife and I recently purchased a new memory foam bed. Seeking greater stability I decided to make some changes.. Each

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Serving vs. Selling

Serving vs. Selling

Shannon Hicks August 5, 2016 1

Let’s face it, older homeowners can get a reverse mortgage from any qualified lender. In fact, some may never have to sit face to face with a loan officer. Also, the reverse mortgage has

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Allergic Reactions

Allergic Reactions

Shannon Hicks April 1, 2016 0

Challenging Denial? Proceed with Caution It’s springtime here in the western U.S. where the sun shines, flowers and trees bloom and allergy season begins. In fact as I speak my car is covered with

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The Greatest Fear of All

The Greatest Fear of All

Shannon Hicks January 22, 2016 1

Overcoming Fear of Rejection for Greater Sales Success Someone once told me “the answer is always no until you ask”. I beat this mantra into my consciousness early in my sales career. It speaks

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