communication »

Pick up the phone!

Pick up the phone!

Shannon Hicks June 15, 2017 0

Are you hiding behind your email? John Luddy explains why HECM professionals need to get out from behind their email and pick up the phone. About John Luddy: John has trained reverse mortgage professionals

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Smart Tips for Workplace Communication

Smart Tips for Workplace Communication

Shannon Hicks May 12, 2017 0

7 Tips & Tools to Maximize Effective Workplace Communication Clear email expectations and standards Instant messaging (IM) versus email overload Standing meetings When to make a phone call instead of sending an email Creating

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When Teamwork Doesn’t Work

When Teamwork Doesn’t Work

Shannon Hicks April 14, 2017 0

Who’s on 1st? Avoiding email confusion when assigning tasks Who’s on first? That was the famous punchline of the comedy duo Abbot & Costello which played on the frustrations and confusion of vague communication.

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What People Love to Talk About

What People Love to Talk About

Shannon Hicks March 24, 2017 0

The Social Hack for Conversations Do you want to make a memorable impression, win over a new friend, be someone that people seek out? Learn this one social hack and you will! Last evening

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Managing Email Expectations

Managing Email Expectations

Shannon Hicks January 13, 2017 0

Managing & Setting Expectations in Email Communications Toister Performance Solutions, who assists organizations with customer service, conducted an annual survey on how swiftly customers expect businesses to respond to their emails. In 2014, a

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Message Sent Not Received?

Message Sent Not Received?

Shannon Hicks October 16, 2015 0

We apologize for the audio issues. Apple’s latest software isn’t rendering our videos so wonderfully. If you are married or are in a relationship you well know that the message sent isn’t always the

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Before You Send That Email…

Before You Send That Email…

Shannon Hicks August 28, 2015 3

Email. It has become our primary means of professional communication. Consider for a moment how many emails you send versus phone calls you make. Have I got your attention? Since emails are the primary

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