It’s the end of summer, and as I write this, I’m in the middle of another heat wave hitting the West Coast. I can’t help but reflect on the changes that my company, Premier Reverse Closings (PRC) has made this summer.

If I haven’t had the pleasure of meeting you yet, my name is Heather Moulden and I’m the senior vice president of sales for PRC. I started with PRC back when it began years ago, and returned to the company in May.

It’s with great pride that I can say this summer has been one of positivity at PRC. We’ve implemented new programs, met new productivity goals and hired new staff — including our vice president of sales, Anneta Pope,veteran settlement officers and our new president, Ami Kellogg.

Our newest program, ordering 24-month tax certifications for our clients, has proven successful and a welcomed addition to our settlement services. We found that there was a strong need for our expertise in navigating the different taxing entities across the nation, and thankfully our relationships have proven successful in helping clients close their loans quickly.

Because of new services like these, along with our busy title and settlement departments, we have been able to increase vendor ratings from our lenders. We’ve streamlined title commitment delivery, closing cost turn-times and improved final title policy performance.

Throughout the history of PRC we’ve always been committed to our senior borrowers, and making their needs our utmost priority while following the closely-regulated policies set forth by not only our governing entities, but those regulating the HECM and proprietary programs. Customer service has always been the backbone of our company, and we are committed to this industry indefinitely.

We’ve experienced the elation of borrowers getting enough money to save their homes, and we’ve also shared in sorrow when borrowers experience life events that occur among this segment of the population. Because PRC feels so strongly about helping seniors, we engage in a community service campaign within our local area, and have several events planned throughout the next few months.

Though Financial Assessment is still settling out, and more regulations loom, PRC is here, committed to building relationships that are strong for years to come, and I’m excited to be back with a company that is dedicated to making clients feel like family.